Privacy policy for the content and functions of the website www.facility-care.com (hereinafter “Services”)

Status: September 2024

1. general

The protection of your personal data and your privacy is extremely important to us. That is why we want to offer you comprehensive transparency regarding the processing of your personal data (GDPR) and regarding the storage of information on your end device and access to information (TDDDG). Because only if the processing of personal data and information is comprehensible to you as the data subject are you sufficiently informed about the scope, purposes and benefits of the processing. This privacy policy applies to all processing of personal data carried out by us as well as to the storage of information on your end devices or access to such information. In other words, both in the context of providing our services and within external online presences, such as our social media fan pages.

The controller within the meaning of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and other data protection regulations is
Facility Care AG Fridtjof-Nansen-Weg 7 48155 Münster
Phone: 0251-899660 Fax: 0251-8996666 Email: info@facility-care.com 
Hereinafter referred to as “controller” or “we”.

2. general information on data processing

2.1 Personal data

Personal data is individual information about the personal or factual circumstances of an identified or identifiable natural person.

Individual details about personal or factual circumstances are for example:

Name, age, marital status, date of birth
Address, telephone number, e-mail address
Account and credit card number
IP address & location data

2.2 How we process personal data

We process personal data within the legally permissible limits. This means that data processing operations are based on a legal basis. These are standardized in Art. 6 para. 1 GDPR. Most data processing is based on a legitimate interest on our part (Art. 6 para. 1 lit. f GDPR), on processing operations necessary for the performance of a contract (Art. 6 para. 1 lit. b GDPR) or on the basis of your consent (Art. 6 para. 1 lit. a GDPR). In the latter case, you will be informed separately (e.g. via a consent banner) about the consent process.  
We only process personal data for unambiguous purposes (Art. 5 para. 1 lit.   b GDPR). As soon as the purpose of the processing no longer applies, your personal data will be deleted or protected by technical and organizational measures (e.g. by pseudonymization).  
The same applies to the expiry of a prescribed storage period, subject to cases in which further storage is necessary for the conclusion or fulfillment of a contract. In addition, there may be a legal obligation to store the data for a longer period or to pass it on to third parties (in particular to law enforcement authorities). In other cases, the storage period and type of data collected as well as the type of data processing depends on which functions you use in the individual case. We will be happy to provide you with information on this in individual cases in accordance with Art. 15 GDPR.

2.3 We process these categories of data

Data categories are in particular the following data: 
Master data (e.g. names, addresses, dates of birth),
Contact data (e.g. e-mail addresses, telephone numbers, messenger services), 
Content data (e.g. text entries, photographs, videos, contents of documents/files), 
Contract data (e.g. subject matter of the contract, terms, customer category), Payment data (e.g. bank details, payment history, use of other payment service providers), Usage data (e.g. history in our services). contract subject matter, terms, customer category), 
payment data (e.g. bank details, payment history, use of other payment service providers), 
usage data (e.g. history in our services, use of certain content, access times), 
connection data (e.g. device information, IP addresses, URL referrers).

2.4 We take these security measures

In accordance with the legal requirements and taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to your rights and freedoms, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk.
The measures include, in particular, ensuring that your data is stored and processed confidentially, with integrity and available at all times. Furthermore, the security measures that we implement include controls on access to your data as well as access, input, disclosure, ensuring availability and its separation from data of other natural persons. Furthermore, we have set up procedures that ensure the exercise of data subject rights (see section 5), the deletion of data and reactions in the event of a risk to your data. Furthermore, we already take the protection of personal data into account in the development of our software and through procedures that comply with the principle of data protection through technology design and data protection-friendly default settings.

2.5 How we transfer or disclose personal data to third parties

As part of our processing of your personal data, this data may be transmitted or disclosed to other bodies, companies, legally independent organizational units or persons. These third parties may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that we have integrated into our services. If we transfer or disclose your personal data to third parties, we observe the legal requirements and, in particular, conclude corresponding contracts or agreements with the recipients of your data that serve to protect your data.

2.6 How a third country transfer takes place

If this Privacy Policy states that we transfer your personal data to a third country, i.e. a country outside the EU or the EEA, the following applies. 
If we process your data in a third country or if the processing takes place in a third country as part of the use of third-party services, this will only take place in accordance with the legal requirements.
Furthermore, a transfer to a third country will generally only take place with your express consent. Regardless of whether this has been given or not, we ensure that we have contractual or legal authorization to transfer and process your data in the third country in question. Furthermore, we only allow your data to be processed by service providers in third countries that we consider to have a recognized level of data protection. This means, for example, that there is a corresponding adequacy decision between the EU and the country in which we transfer your personal data. An “adequacy decision” is a decision adopted by the European Commission pursuant to Art. 45 GDPR, which determines that a third country (i.e. a country that is not bound by the GDPR) or an international organization provides an adequate level of protection for personal data. Alternatively, e.g. if there is no adequacy decision, a third country transfer only takes place if, for example, there are contractual obligations between us and the service provider in the third country through so-called standard contractual clauses of the EU Commission and further technical security precautions have been taken to ensure an adequately equivalent level of protection to that in the EU or the service provider in the third country can provide data protection certifications and your data is only processed in accordance with internal data protection regulations (Art. 44 to 49 GDPR. Information page of the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de).  

As part of the so-called “Data Privacy Framework” (“DPF”), the EU Commission has recognized the level of data protection for certain companies from the USA as secure within the framework of the adequacy decision of 10.07.2023. A list of certified companies and further information on the DPF can be found on the website of the US Department of Commerce at https://www.dataprivacyframework.gov/. As part of this privacy policy, we will inform you which services we use are certified under the Data Privacy Framework.

2.7 Information on the cookies and other technologies used

We use cookies, beacons or other technologies to provide and evaluate our services and to use the evaluated data for marketing purposes. Cookies are, for example, small text files that contain data from websites or domains visited and are stored on your device (computer, tablet or smartphone). When you access a website, the cookie stored on your device sends information to the party that placed the cookie.  

2.7.1 Types of cookies and other technologies

Objectively, we distinguish between 

Functional cookies / technologies: These are required for the basic technical functions of the services. They enable, for example, a secure login and the storage of the progress of order processes. They also enable us, for example, to store your login data, the contents of your shopping cart and the uniform presentation of page content.
Statistics cookies / technologies: These enable us to analyze the services so that we can measure and improve their performance. You can change your personal statistics settings by clicking on the corresponding opt-out link.  
Marketing cookies / technologies: These are used by us to provide you with advertising that may be relevant to your interests. They enable, for example, the sharing of pages via social networks and the posting of comments. Offers that may match your interests are also displayed. You can change your personal marketing settings by clicking on the corresponding opt-out link.  

2.7.2 How we use cookies and other technologies

We want you to be able to make an informed decision for or against the use of cookies and other technologies that are not absolutely necessary for the technical features of the Services. For this reason, we enable you to choose which cookies and other technologies you allow in a consent banner when you visit our services for the first time and then permanently in the corresponding settings. Functional cookies and other technologies are mandatory for visiting our services and are therefore already permitted via our default settings. Statistics and marketing cookies and other technologies are optional. You can allow them by consenting to the setting of these cookies and other technologies in the consent banner. Alternatively, you can reject statistics and marketing cookies and other technologies. Please note that you may also be shown advertising if you refuse the use of statistics and marketing cookies and other technologies. However, this advertising will then be less focused on your interests. However, you will still be able to use the full functionality of the services.  

2.7.3 Storage duration of cookies and other technologies

Unless we provide you with explicit information on the storage period of cookies and other technologies (e.g. in the context of the consent banner), you can assume that the storage period can be up to two years. If cookies and other technologies have been set on the basis of your consent, you have the option at any time to revoke your consent or to object to the processing of your data by cookies/technologies (collectively referred to as “opt-out”).

2.8 Consent management

We use Cookiebot as a consent management tool as part of the tracking and analysis activities in our services. Cookiebot is a service provided by Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark, phone: + 45 50 333 777, e-mail: mail@cookiebot.com (“Cookiebot”). Cookiebot collects log file and consent data using JavaScript. This JavaScript makes it possible to inform you about your consent to certain tags in our services and to obtain, manage and document this consent.
We process the following data: (1) Consent data (anonymized logbook data (Consent ID, Processor ID, Controller ID), Consent Status, Timestamp), (2) Device data or data of the devices used (including shortened IP addresses (IP v4, IP v6), device information, timestamp), (3) User data (including email, ID, browser information, SettingIDs, changelog). The ConsentID (contains the above-mentioned data) and the Consent status including timestamp are stored in the local memory of your browser and at the same time on the cloud servers used by us. Further processing will only take place if you submit a request for information or revoke your consent. We also store personal data that we process using Cookiebot on our servers. The legal basis for the processing of personal data by means of Cookiebot in accordance with the provisions mentioned here results from our legitimate interest as well as for the fulfillment of legal requirements and thus from Art. 6 para. 1 lit. f and c GDPR. We want to use Cookiebot to comply with legal requirements on data protection and tracking and thus set up the functioning of our information technology systems in a legally compliant and user-centered manner.

3. data processing in connection with the use of our services

The use of our services and all their functions involves the processing of personal data. We explain exactly how this happens here.  

3.1 Informational use of our services

Accessing our services for purely informational purposes requires the processing of the following personal data and information: Browser type and browser version, operating system used, address of previously visited websites, IP address of the device you use to access our services and the time at which you accessed our services. All this information is automatically transmitted by your browser if you have not configured it in such a way that the transmission of information is suppressed.  
This personal data is processed for the purpose of ensuring the functionality and optimization of our services and to ensure the security of our information technology systems. These purposes are also legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR, so the processing is carried out on a legal basis.  

3.2 Contact form / contact by e-mail

We process your personal data that you provide to us when you contact us for the purpose of responding to your inquiry, your email or your callback request. The processed data categories are master data, contact data, content data, possibly usage data, connection data and possibly contract data. In individual cases, we forward this data to companies affiliated with us or third parties that we commission to process orders. The legal basis for the processing depends on the purpose of the contact. With your request in the contact form or by contacting us by e-mail, you declare that you would like answers or information on certain topics. You also leave your data for this purpose. We answer your request as requested and process your data for this purpose. Therefore, the authorization to process your data is based on Art. 6 para. 1 lit. b GDPR, as we process it to answer your request and thus to fulfill the contract.

3.3 Applicant management

We process your personal data that you provide to us as part of the application process (e.g. via the corresponding contact/application form in our services) for the purpose of processing your application and carrying out the application procedure. At your request, we will also consider your application in future application procedures. The processed data categories are master data, contact data, content data, usage data (not for postal applications), connection data (not for postal applications) and contract data. In the case of unsuccessful applications, we will delete your data within 3 months of the rejection. In the case of successful applications, we transfer your data to our systems, e.g. to your personnel file. The legal basis for processing your data in the context of applicant management is based on Art. 88 para. 1 GDPR in conjunction with § Section 26 para. 1 sentence 1 BDSG. The legal basis for applications to subsidiaries and for storage for future application procedures is Art. 6 para. 1 lit. a GDPR in conjunction with Art. 7 GDPR, § 26 para. 2 BDSG; Art. 6 para. 1 lit. f GDPR.

3.4 Web hosting

3.4.1 Provision of our services

In order to provide you with our services, we use the services of a web hosting provider, Raidboxes GmbH, Hafenstraße 32, 48153 Münster, Germany. Our services are accessed from the servers of this web hosting provider. For these purposes, we use the infrastructure and platform services, computing capacity, storage space and database services as well as security services and technical maintenance services of the web hosting provider.
The processed data includes all data that you enter or that is collected from you in the course of your use and communication in connection with your visit to our services (e.g. your IP address). Our legal basis for using a web hosting provider to provide our services results from Art. 6 para. 1 lit. f GDPR (legitimate interest).

3.4.2 Receiving and sending e-mails

The web hosting services we use may also include sending, receiving and storing e-mails. For these purposes, the addresses of the recipients of your emails and the senders as well as other information relating to the sending of emails (e.g. the providers involved) and the content of the respective emails are processed. The aforementioned data is processed for purposes including the detection of SPAM. E-mails are generally not sent encrypted on the Internet. As a rule, e-mails are encrypted in transit, but (unless end-to-end encryption is used) not on the servers from which they are sent and received. We can therefore accept no responsibility for the transmission path of emails between the sender and receipt on our server. Our legal basis for using a web hosting provider to receive and send emails results from Art. 6 para. 1 lit. f GDPR (legitimate interest).

3.4.3 Collection of access data and log files

We ourselves (or our web hosting provider) collect data on every access to the server (server log files). The server log files may include the address and name of the services and files accessed, the date and time of access, the amount of data transferred, notification of successful access, browser type and version, your operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.
The server log files may be used for security purposes, e.g, to avoid overloading the servers (especially in the event of abusive attacks, so-called DDoS attacks) and, on the other hand, to ensure the utilization of the servers and their stability. Our legal basis for using a web hosting provider to collect access data and log files results from Art. 6 para. 1 lit. f GDPR (legitimate interest).  

3.5 Tracking & Tools 

We use the following services to ensure a smooth technical process and optimal user-friendly use of our services: 

Google Tag Manager
Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus integrate other services into our services. The Google Tag Manager itself (which implements the tags) does not process any personal data. With regard to the processing of personal data by the integrated services, please refer to our explanations of the individual Google services below. The provider of Google Tag Manager is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Website: https://marketingplatform.google.com; Privacy Policy: https://policies.google.com/privacy.  

Google Search Console
We use the Google Search Console, a web analysis service from Google, to continuously optimize the Google ranking of our services.
The Google Search Console enables us to carry out search analyses that provide us with information about how often our services appear in Google search results. This allows us to monitor and manage our services in the search index.
No personal user or tracking data is processed or transmitted to Google when using the Google Search Console.

Google Analytics
We use Google Analytics for the purpose of statistically analyzing your use of our services. Your IP address is collected by us before it is anonymized by Google by shortening it before it is permanently stored on their servers. Processed data is usage data & connection data. The recipient of the data is Google Ireland Ltd, Gordon House, Barrow Street Dublin 4 Ireland (as joint controller, Art. 26 GDPR). If Google transfers this data to a third country (e.g. the USA), this will only be done on a case-by-case basis, on the basis of an order processing contract concluded with Google and in accordance with standard contractual clauses agreed with Google and other security measures permitted by the GDPR, which ensure the security of the processing of your personal data with a level of protection identical to that in the EU, in particular on the basis of the EU-US Data Privacy Framework (DPF). The legal basis for the use of Google Analytics is your consent (e.g. via an opt-in in the consent banner), provided that you have given it to us during your visit to our services and therefore results from Art. 6 para. 1 lit. a GDPR. On the basis of your consent, cookies, so-called “beacons” or similar (text) files are stored on your end device and personal data is read out as a result. If you have not given us your consent to the use of Google Analytics (no opt-in in the consent banner or revocation of your consent), we will not (or no longer) use Google Analytics in the context of your visits to our services. 

Google Ad Manager
We use the “Google Marketing Platform” (and services such as “Google Ad Manager”) to place ads in the Google advertising network (e.g. in search results, in videos, on websites, etc.). Through the Google Marketing Platform, ads can be displayed in real time based on users’ presumed interests. This allows us to display ads in a more targeted manner in order to present you only with ads that match your potential interests. Processed data is usage data & connection data. The recipient of the data is Google Ireland Ltd, Gordon House, Barrow Street Dublin 4 Ireland (as joint controller, Art. 26 GDPR). If Google transfers this data to a third country (e.g. the USA), this will only be done in individual cases, on the basis of an order processing contract concluded with Google and in accordance with standard contractual clauses agreed with Google and other security measures permitted by the GDPR, which guarantee the security of the processing of your personal data with a level of protection identical to that in the EU, in particular on the basis of the EU-US Data Privacy Framework (DPF). The legal basis for the use of Google Ad Manager is your consent (e.g. via an opt-in in the consent banner), provided that you have given it to us during your visit to our services and therefore results from Art. 6 para. 1 lit. a GDPR. On the basis of your consent, cookies, so-called “beacons” or similar (text) files are stored on your end device and personal data is read out as a result. If you have not given us your consent to use the Google Ad Manager (no opt-in in the consent banner or revocation of your consent), we will not (or no longer) use the Google Ad Manager during your visits to our services.

Google Ads Conversion Tracking 
We use Google Ads Conversion Tracking to measure the success of our Google Ads advertising campaigns. This involves first placing ads in the Google advertising network (e.g. in search results, in videos, on websites, etc.) so that they are displayed to users who are presumed to be interested in the ads. We then measure the conversion of the ads. The only feedback we receive is the anonymous total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. We ourselves do not receive any information that can be used to identify users. Processed data is usage data & connection data. The recipient of the data is Google Ireland Ltd, Gordon House, Barrow Street Dublin 4 Ireland (as joint controller, Art. 26 GDPR). If Google transfers this data to a third country (e.g. the USA), this will only be done on a case-by-case basis, on the basis of an order processing contract concluded with Google and in accordance with standard contractual clauses agreed with Google and other security measures permitted by the GDPR, which ensure the security of the processing of your personal data with a level of protection identical to that in the EU, in particular on the basis of the EU-US Data Privacy Framework (DPF). The legal basis for the use of Google Ads Conversion Tracking is your consent (e.g. via an opt-in in the consent banner), provided that you have given us this consent during your visit to our services and  Tracking therefore results from Art. 6 para. 1 lit. a GDPR. On the basis of your consent, cookies, so-called “beacons” or similar (text) files are stored on your end device and personal data is read out as a result. If you have not given us your consent to use Google Ads Conversion Tracking (no opt-in in the consent banner or revocation of your consent), we will not use Google Ads Conversion Tracking in the context of your visits to our services (anymore).

Leadinfo
In our services we use the “Leadinfo” service of Leadinfo B.V., Crooswijksesingel 50, 3034 CJ Rotterdam, the Netherlands. When you visit our services, Leadinfo can track your IP address and match it with data from publicly available sources, such as the Chamber of Commerce. Processed data is usage data & connection data. Leadinfo forwards this information to us so that we have an overview of which companies visit our services. This data is primarily collected in the B2B area and transmitted to us. However, as personal data of natural persons may also be collected and transmitted in individual cases, we will also inform you about this service. For more information on data protection at Leadinfo, please refer to the service’s privacy policy: https://www.leadinfo.com/en/privacy/. The legal basis for the use of Leadinfo is your consent (e.g. via an opt-in in the consent banner), provided that you have given it to us during your visit to our services and therefore results from Art. 6 para. 1 lit. a GDPR. On the basis of your consent, cookies, so-called “beacons” or similar (text) files are stored on your end device and personal data is read out as a result. If you have not given us your consent to use Leadinfo (no opt-in in the consent banner or revocation of your consent), we will not (or no longer) use Leadinfo during your visits to our services.  

3.6 Fan pages on social media websites

We maintain fan pages on the websites of social networks on the Internet and process personal data in this context in order to communicate with the users active there or to offer information about us. We would like to point out that your data may be processed outside the European Union when you visit our fan pages. The operators of the respective social networks are responsible for this. You can find a detailed description of the respective forms of processing and the options to object (e.g. opt-out) in the privacy policies of the operators of the respective social networks.

Facebook 
We operate a Facebook fan page for our company on Facebook. When you visit the Facebook fan page, Facebook can evaluate your usage behavior and provide us with information obtained from this (“Insights”). Page Insights are used for the purposes of economic optimization and needs-based design of our services. The categories of data processed may include master data, contact data, content data, usage data and connection data. The recipient of the data is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, as joint controller pursuant to Art. 26 GDPR. The legal basis for processing the data in accordance with the aforementioned provision results from our legitimate interest and thus from Art. 6 para. 1 lit. f GDPR.  
Facebook is responsible for implementing your data subject rights. Facebook will inform you about your rights as a data subject at: https://www.facebook.com/legal/terms/information_about_page_insights_data. You can also assert your rights against us; we will then forward your request to Facebook immediately.

Instagram 
We operate a so-called Instagram fan page for our company on Instagram. When you visit the Instagram fan page, Meta can evaluate your usage behavior and provide us with information obtained from this (“Insights”). The page insights are used for the purposes of economic optimization and needs-based design of our website/services. The categories of data processed may include master data, contact data, content data, usage data and connection data. The recipient of the data is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, as joint controller pursuant to Art. 26 GDPR. The legal basis for processing the data in accordance with the aforementioned provision results from our legitimate interest and thus from Art. 6 para. 1 lit. f GDPR.  
Meta is responsible for implementing your data subject rights. Meta will inform you about your data subject rights at: https://privacycenter.instagram.com/policy. You can also assert your rights against us; we will then forward your request to Meta immediately.

LinkedIn 
We operate a LinkedIn fan page for our company on LinkedIn. When you visit and use the LinkedIn fan page, LinkedIn can evaluate your usage behavior and provide us with information obtained from this. This information is used for the purposes of economic optimization and needs-based design of our website/services. The categories of data processed are master data, contact data, content data, usage data and connection data. The recipient of the data is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, as joint controller pursuant to Art. 26 GDPR. The legal basis for the processing of the data in accordance with the provisions mentioned here results from our legitimate interest and thus from Art. 6 para. 1 lit. f GDPR.
LinkedIn is responsible for the implementation of your rights as a data subject. LinkedIn informs you about your rights as a data subject at: https://de.linkedin.com/legal/privacy-policy. You can also assert your rights against us; we will then forward your request to LinkedIn immediately.

YouTube 
We operate a channel about our company on YouTube. When you visit and use our YouTube channel, Google can evaluate your usage behavior and provide us with information obtained from this. This information is used for the purposes of economic optimization and needs-based design of our website. The processed data categories are master data, contact data, content data, usage data and connection data. The recipient of the data is Google Ireland Ltd, Gordon House, Barrow Street Dublin 4 Ireland, as joint controller pursuant to Art. 26 GDPR. The legal basis for the processing of the data in accordance with the provisions stated here results from our legitimate interest and thus from Art. 6 para. 1 lit. f GDPR.
YouTube is responsible for implementing your rights as a data subject. YouTube will inform you about your rights as a data subject at: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/#privacy-guidelines. You can also assert your rights against us; we will then forward your request to YouTube immediately.

3.7 Plug-ins in our services

We integrate content such as videos, buttons, social media icons etc. from social networks and other websites into our services via plugins. The integration always works in such a way that the social networks learn and process your IP address via these plug-ins. The IP address is required to display the content of the plug-ins, as it is needed so that the social networks whose plug-ins we have integrated can send information to your browser. Some social networks use pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to analyze information such as visitor traffic to our services. Further information may also be stored in cookies on your device and may include technical information about your browser and operating system, the time of your visit to our services and other information about the use of our services and may be linked to information from other sources.

Integration of YouTube videos
We use YouTube for the purpose of integrating videos via the YouTube video plugin to personalize our services. By integrating videos via the YouTube video plugin, Google can analyze your usage behavior in our services. processed data categories are usage data, connection data. The recipient of the data is Google Ireland Ltd, Gordon House, Barrow Street Dublin 4 Ireland. If Google transfers this data to a third country (e.g. the USA), this will only be done in individual cases on the basis of an order processing contract concluded with Google and in accordance with standard contractual clauses agreed with Google and other security measures permitted by the GDPR, which guarantee the security of the processing of your personal data with a level of protection identical to that in the EU, in particular on the basis of the EU-US Data Privacy Framework (DPF). The legal basis for the use of YouTube is your consent (e.g. via an opt-in in the consent banner), provided that you have given it to us during your visit to our services and therefore results from Art. 6 para. 1 lit. a GDPR. On the basis of your consent, cookies, so-called “beacons” or similar (text) files are stored on your end device and personal data is read out as a result. If you have not given us your consent to use YouTube (no opt-in in the consent banner or revocation of your consent), we will not (or no longer) use YouTube during your visits to our services.

4. order processing

If we use external service providers to process your data, we will carefully select and commission them. If the services provided by these service providers are order processing within the meaning of Art. 28 GDPR, the service providers are bound by our instructions and are regularly monitored. Our order processing contracts comply with the strict requirements of Art. 28 GDPR and the requirements of the German data protection authorities.   

5. rights of data subjects

If your personal data is processed, you are a data subject within the meaning of the GDPR and as a user you have the following rights vis-à-vis the controller:

5.1 Right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us.

If such processing has taken place, you can request the following information from the controller:

the purposes for which the personal data are processed;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority;
all available information on the origin of the data if the personal data are not collected from the data subject;
the existence of automated decision-making including profiling in accordance with Art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for the data subject. 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
You have the right to request information as to whether the personal data concerning you are transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

5.2 Right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the correction without delay.

5.3 Right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or
if you have objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override your grounds. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.
If the processing of personal data concerning you has been restricted, such data may only be processed – apart from being stored – with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

5.4 Right to erasure

5.4.1.

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
You withdraw your consent on which the processing is based according to point (a) of Art. 6 (1) GDPR.   a or Art. 9 para. 2 lit.  a GDPR and there is no other legal basis for the processing.
You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.
The personal data concerning you have been unlawfully processed.
The personal data concerning you have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data concerning you have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.

5.4.2.

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, it shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you as the data subject have requested them to erase all links to this personal data or copies or replications of this personal data.

5.4.3 The right to erasure does not exist if the processing is necessary

for exercising the right of freedom of expression and information;
for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health pursuant to Art. 9 (2) lit.   h and i and Art. 9 para. 3 GDPR;
for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 para. 1 GDPR, insofar as the right referred to in para. 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
for the establishment, exercise or defense of legal claims.

5.5 Right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the controller.

5.6 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where the processing is based on consent pursuant to Article 6(1)(f) GDPR.   a GDPR or Art. 9 para. 2 lit.   a GDPR or on a contract pursuant to Art. 6 para. 1 lit.  b GDPR and the processing is carried out by automated means.
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

5.7 Right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

5.8 Right to revoke the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Processing is lawful until your withdrawal – the withdrawal therefore only affects processing after receipt of your withdrawal. You can declare your revocation informally by post or e-mail. Your personal data will then no longer be processed, unless otherwise permitted by law. If this is not the case, your data must be deleted immediately after revocation in accordance with Art. 17 para. 2 GDPR. Your right to revoke your consent subject to the above-mentioned conditions is guaranteed.
Your revocation should be addressed to   

Facility Care AG Fridtjof-Nansen-Weg 7 48155 Münster
Phone: 0251-899660 Fax: 0251-8996666 E-mail: info@facility-care.com 

5.10 Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

6. automated decisions in individual cases including profiling

Automated decisions in individual cases, including profiling, do not take place.

7 Notification obligations of the controller

If your personal data has been disclosed to other recipients (third parties) on legal grounds, we will inform them of any rectification, erasure or restriction of processing of your personal data (Art. 16, Art. 17 (1) and Art. 18 GDPR). The notification obligation does not apply if it involves a disproportionate effort or is impossible. We will also inform you of the recipients upon request.